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Virginia Administrative Code
Title 11. Gaming
Agency 5. Virginia Lottery Board
Chapter 41. Lottery Game Regulations
12/26/2024

11VAC5-41-170. When prize shall be claimed from the agency.

A. The agency will pay prizes in any of the following circumstances:

1. If a retailer cannot validate a claim that the retailer otherwise would pay, the ticket holder shall present the original signed ticket to any agency office including the agency's headquarters or mail the signed ticket to the agency's headquarters;

2. If a ticket holder is unable to return to any retailer to claim a prize that the retailer otherwise would pay, the ticket holder may present the original signed ticket at any agency office or mail the signed ticket to the agency's headquarters;

3. If the prize amount is more than $600, the ticket holder may present the original signed ticket at any agency office or mail the signed ticket to the agency headquarters; or

4. Where an electronic entry or an electronic record of a ticket is permitted, a presentation of a physical ticket may not be required to claim a prize.

B. The agency may require a claim form.

C. A player shall bear all risk of loss or damage by sending the ticket through the mail.

Statutory Authority

§ 58.1-4007 of the Code of Virginia.

Historical Notes

Derived from Virginia Register Volume 19, Issue 15, eff. May 7, 2003; amended, Virginia Register Volume 28, Issue 26, eff. September 26, 2012; Volume 31, Issue 3, eff. November 5, 2014.

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