Administrative Code

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Virginia Administrative Code
Title 11. Gaming
Agency 5. Virginia Lottery Board
Chapter 80. Sports Betting Consumer Protection Program
6/20/2024

11VAC5-80-80. Corporate responsible gambling policies.

A. A permit holder's website or mobile application shall prominently publish a responsible gambling logo in a manner approved by the director and shall direct a player to the permit holder's responsible gambling page.

B. A permit holder's website or mobile application shall contain, at a minimum, the following:

1.   A prominent message that provides a toll-free number approved by the director for individuals to use if the individuals suspect they or someone they know may have a gambling problem; and

2.     A clear statement of the permit holder's commitment to responsible gaming and problem gambling prevention.

C. A permit holder shall maintain a corporate policy on responsible gambling that addresses the following:

1. Corporate commitment to responsible gambling and problem gambling prevention;

2. Responsible gambling strategy with defined goals;

3. Senior executive staff members are accountable for responsible gambling policies and programs;

4. Responsible gambling programs are embedded across all activities of the organization;

5. Methods for tracking levels of understanding and implementation of responsible gambling practices across its organization; and

6. Measures to ensure staff understand the importance of responsible gaming and are knowledgeable about their roles and the company's expectations of their actions. Such measures should include:

a. Corporate responsible gambling policies are explained to employees along with local (e.g., site-specific) codes of practice, self-ban procedures, and regulations;

b. Staff learn about problem gambling and its impact as well as key responsible gambling information;

c. Staff are taught skills and procedures required of them for assisting players who may have problems with gambling;

d. Staff are trained to avoid messages that reinforce misleading or false beliefs;

e. All staff are trained upon hiring and are retrained regularly;

f. Objectives are clear and accessible, training accommodates different learning styles, and material is tested or reviewed with staff;

g. A formal evaluation process is in place; and

h. Making reasonable efforts to ensure that the training program or evaluation is informed by evidence-based research.

Statutory Authority

§§ 58.1-4007, 58.1-4015.1, and 58.1-4030 through 58.1-4047 of the Code of Virginia.

Historical Notes

Derived from Virginia Register Volume 37, Issue 4, eff. October 12, 2020.

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