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Virginia Administrative Code
Title 20. Public Utilities And Telecommunications
Agency 5. State Corporation Commission
Chapter 401. Rules Governing the Provision of Network Interface Devices
11/23/2024

20VAC5-401-40. Simple one- and two-line residence and business installations.

A. This section governs when a NID is installed on visits to the customer premises for reasons other than the initial installation of telephone service by a network installer-repair person.

B. A NID shall be installed on all maintenance visits to the customer premises by a network installer-repair person. The NID must be installed in a location accessible to the customer. The only exceptions to this section are as follows:

1. For residential customers who subscribe to an optional wire maintenance plan, provided all existing telephone sets are modular.

2. For residential customers who subscribe to an optional wire maintenance plan with all or some hard-wired telephone sets, provided there is no maintenance visit charge for troubles located in hard-wired telephone sets.

3. Where no access to the telephone company station protector exists.

4. Where excessive work load, including labor force shortage, excessive troubles, storms, strikes, emergencies, or acts of God would not make it feasible for the telephone company to immediately install a NID.

5. A suitable NID is not available in the marketplace to accommodate the existing installation.

C. It will be the decision of the telephone company installing the NID whether to place the NID inside or outside the customer premises. This decision should be the one that will best accommodate the installation of the NID at the least cost to that telephone company.

D. The maintenance of the NID shall be the responsibility of the telephone company that installed the NID.

E. If the customer requests that the NID be placed in a location other than the location selected by the telephone company and which conforms to the criteria set out in this section, any additional cost to the telephone company will be at customer expense.

F. The telephone company shall instruct the customer as to the location, purpose and use of the NID.

Statutory Authority

§ 12.1-13 of the Code of Virginia.

Historical Notes

Derived from Virginia Register Volume 18, Issue 4, eff. October 17, 2001.

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