Administrative Code

Creating a Report: Check the sections you'd like to appear in the report, then use the "Create Report" button at the bottom of the page to generate your report. Once the report is generated you'll then have the option to download it as a pdf, print or email the report.

Virginia Administrative Code
Title 20. Public Utilities And Telecommunications
Agency 5. State Corporation Commission
Chapter 401. Rules Governing the Provision of Network Interface Devices

20VAC5-401-40. Simple one- and two-line residence and business installations.

A. This section governs when a NID is installed on visits to the customer premises for reasons other than the initial installation of telephone service by a network installer-repair person.

B. A NID shall be installed on all maintenance visits to the customer premises by a network installer-repair person. The NID must be installed in a location accessible to the customer. The only exceptions to this section are as follows:

1. For residential customers who subscribe to an optional wire maintenance plan, provided all existing telephone sets are modular.

2. For residential customers who subscribe to an optional wire maintenance plan with all or some hard-wired telephone sets, provided there is no maintenance visit charge for troubles located in hard-wired telephone sets.

3. Where no access to the telephone company station protector exists.

4. Where excessive work load, including labor force shortage, excessive troubles, storms, strikes, emergencies, or acts of God would not make it feasible for the telephone company to immediately install a NID.

5. A suitable NID is not available in the marketplace to accommodate the existing installation.

C. It will be the decision of the telephone company installing the NID whether to place the NID inside or outside the customer premises. This decision should be the one that will best accommodate the installation of the NID at the least cost to that telephone company.

D. The maintenance of the NID shall be the responsibility of the telephone company that installed the NID.

E. If the customer requests that the NID be placed in a location other than the location selected by the telephone company and which conforms to the criteria set out in this section, any additional cost to the telephone company will be at customer expense.

F. The telephone company shall instruct the customer as to the location, purpose and use of the NID.

Statutory Authority

§ 12.1-13 of the Code of Virginia.

Historical Notes

Derived from Virginia Register Volume 18, Issue 4, eff. October 17, 2001.

Website addresses provided in the Virginia Administrative Code to documents incorporated by reference are for the reader's convenience only, may not necessarily be active or current, and should not be relied upon. To ensure the information incorporated by reference is accurate, the reader is encouraged to use the source document described in the regulation.

As a service to the public, the Virginia Administrative Code is provided online by the Virginia General Assembly. We are unable to answer legal questions or respond to requests for legal advice, including application of law to specific fact. To understand and protect your legal rights, you should consult an attorney.