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Virginia Administrative Code
Title 20. Public Utilities And Telecommunications
Agency 5. State Corporation Commission
Chapter 407. Rules for Payphone Service and Instruments
12/27/2024

20VAC5-407-60. Housing card.

A. A payphone housing card shall contain, at a minimum, the following information:

1. Clear operating instructions.

2. The physical address and phone number (area code + seven-digit number) of the payphone instrument. This must be the same physical address that is provided to the serving LEC and used by 911 emergency services.

3. The PSP's certificated name, address, and free contact telephone number (area code + seven-digit number) that can be reached during normal business hours. If the PSP's contact number is posted for refunds and repairs, then posting another contact number for the PSP is not needed.

4. Procedures for repairs, refunds, and billing disputes, including a specific contact number for these types of services that users can reach without charge. Such contact numbers shall reach a live or automated attendant.

5. Instructions on how to contact both local and long-distance directory assistance.

6. Prominent instructions specifying how to reach the serving LEC operator by dialing 0 or *0.

7. Clear and prominent instructions on how payphone users may reach emergency agencies. These instructions shall refer to 911 where that code is in use as a locality's emergency contact number. Where 911 is not used as the local emergency contact number, provide instructions for contacting the emergency agency. The operator must provide prompt, efficient, and accurate emergency service; and if such service is not provided, the commission may require a PSP to route 0 or *0 calls to the serving LEC.

8. Prominent instructions that read "OUTGOING CALLS ONLY," "NO INCOMING CALLS," or similar language, if the payphone instrument does not permit incoming calls.

9. A statement notifying payphone users that the long-distance carrier of their choice can be obtained by following the dialing instructions provided by that carrier.

10. The identity of the OSP, with address and toll-free number, making the charge for any intrastate long distance or local operator assisted call, whether automated or live, not handled by the serving LEC operator.

11. A posted charge for a local call, including a notice of any time limits.

12. A posted notice of any charges for incoming calls on the housing card.

B. Information pertinent only to jurisdictions other than the Commonwealth of Virginia shall not be posted on a payphone instrument in Virginia.

C. If the information on the housing card is determined to be inaccurate or violates any provisions of this chapter, the PSP shall replace its housing card with correct information either during its next scheduled collection of coins or at its next regularly scheduled maintenance visit. In no event shall the housing card contain inaccurate information or violate any provision of this chapter for more than 60 calendar days.

D. Maintenance and coin collection activity shall include the replacement of housing cards that have been vandalized.

Statutory Authority

§§ 12.1-13 and 56-508.16 of the Code of Virginia.

Historical Notes

Derived from Virginia Register Volume 18, Issue 9, eff. December 14, 2001.

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