Administrative Code

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Virginia Administrative Code
Title 20. Public Utilities and Telecommunications
Agency 5. State Corporation Commission
Chapter 423. Rules Governing the Discontinuance of Local Exchange Telecommunications Services Provided by Competitive Local Exchange Carriers
1/26/2020

20VAC5-423-40. Requirements to Withdraw a Tariffed Service Offering.

A. A CLEC intending to withdraw a tariffed service offering currently provided to existing customers shall file its proposed tariff revisions with the Division of Communications at least 30 days prior to the proposed effective date. In addition, the CLEC shall provide with its proposed tariff revisions the following information:

1. The number of affected customers including the number of any customers with term contracts and the term remaining on each;

2. A description of customer notification efforts by the CLEC and copies of any written notice or notices sent or proposed to be sent to the CLEC's affected customers; and

3. A full explanation of the reasons the CLEC proposes to withdraw the service offering, including a description of any alternative service offerings available from the CLEC.

B. Customers shall be provided at least 30 days' written notice prior to the proposed effective date of the withdrawal of service.

C. At a minimum, customer notice shall include the following information:

1. Proposed date for withdrawal of the service;

2. Reason for the proposed withdrawal of the service;

3. A description of any alternate service offerings available from the CLEC; and

4. A toll-free telephone number that customers may call with inquiries.

D. A CLEC intending to withdraw a tariffed service offering not currently provided to any existing customers shall provide an attestation with its proposed tariff that it has no customers currently subscribing to the service offering.

E. The commission may require a CLEC to obtain approval to withdraw a tariffed service offering filed in accordance with this section if it determines that notice was not adequate or that approval is required to protect the public interest.

F. Authority to withdraw a tariffed service offering under this section does not apply to a service or services that are provided to any customer exclusively through a contract arrangement with the CLEC.

Statutory Authority

§ 12.1-13 of the Code of Virginia.

Historical Notes

Derived from Volume 18, Issue 14, eff. March 6, 2002.

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