Administrative Code

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Virginia Administrative Code
Title 20. Public Utilities and Telecommunications
Agency 5. State Corporation Commission
Chapter 423. Rules Governing the Discontinuance of Local Exchange Telecommunications Services Provided by Competitive Local Exchange Carriers
1/21/2020

20VAC5-423-30. Requirements for Partial Discontinuance.

A. A CLEC intending to partially discontinue local exchange telecommunications services shall file a formal petition for authority to do so with the commission. The petition shall provide:

1. The number of affected customers and types of service offerings provided, including the number of any customers with term contracts and the term remaining on each;

2. Whether the service or services are being discontinued or made obsolete;

3. A full explanation of the reasons for partial discontinuance of service, including any plans to transfer the CLEC's affected customers to other services or carriers;

4. The proposed tariff revisions with a proposed effective date; and

5. A description of customer notification efforts by the CLEC and copies of any written notice or notices sent or proposed to be sent to the CLEC's affected customers.

B. Customers shall be provided at least 30 days' written notice of the proposed partial discontinuation of service.

C. At a minimum, customer notice shall include the following information:

1. Proposed date of discontinuance of service or proposed date service will be made obsolete and the existing customers grandfathered;

2. Reason for the proposed discontinuance of service or the grandfathering of existing customers;

3. Any plan to transfer customers to another carrier or carriers, or if the service is being made obsolete and the existing customers grandfathered a description of any restrictions pertaining to those customers' ability to retain that service;

4. The customer's network information, if applicable (e.g., circuit identification information and carrier facility assignment information); and

5. A toll-free telephone number that customers may call with inquiries prior to the partial discontinuance.

D. The commission shall determine if sufficient notice has been provided to customers and shall prescribe any additional notice requirements it deems necessary.

Statutory Authority

§ 12.1-13 of the Code of Virginia.

Historical Notes

Derived from Volume 18, Issue 14, eff. March 6, 2002.

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