Virginia Law

A. A CLEC intending to obsolete a tariffed service offering and to grandfather it to its current customers shall file its proposed tariff revisions with the Division of Communications at least 30 days prior to the proposed effective date. In addition, the CLEC shall provide with its proposed tariff revisions the following information:

1. The number of affected customers, including the number of any customers with term contracts and the term remaining on each;

2. A description of customer notification efforts by the CLEC and copies of any written notice or notices sent or proposed to be sent to the CLEC's affected customers; and

3. A full explanation of the reasons the CLEC proposes to obsolete the service and grandfather the existing customers, including a description of any alternative service offerings available from the CLEC.

B. Existing customers of the service being obsoleted shall be provided at least 30 days' written notice prior to the proposed effective date of the service being made obsolete.

C. At a minimum, customer notice shall include the following information:

1. Proposed date service will be made obsolete;

2. A description of any restrictions on the grandfathered customer's ability to retain the obsoleted service; and

3. A toll-free telephone number that customers may call with inquiries.

D. The commission may require a CLEC to obtain approval to obsolete a tariffed service offering filed in accordance with this section if it determines that notice to customers was not adequate or that approval is required to protect the public interest.