Title 46.2. Motor Vehicles
Chapter 20. Regulation of Passenger Carriers
§ 46.2-2099.54. (Effective January 1, 2027) Required disclosures to TNC partners; deactivation process; fares.
A. For the purposes of this section:
"Deactivation process" means conduct that a transportation network company engages in to permanently remove a TNC partner's access to the digital platform, including blocking access to the digital platform or changing a TNC partner's status from eligible to ineligible to provide transportation services for the transportation network company.
"Fare" means the total amount actually paid by the consumer in a transaction.
B. A transportation network company shall disclose to TNC partners information about the transportation network company's deactivation process for TNC partners. Transportation network companies shall (i) provide TNC partners with a reasonable understanding of the circumstances that constitute a violation that may warrant deactivation under the deactivation process; (ii) maintain a policy that is specific enough for a TNC partner to understand what constitutes a violation of the policy and how to avoid violating the policy; (iii) clearly define "serious misconduct" that could result in permanent deactivation from the platform; (iv) establish that any funds remaining in a deactivated TNC partner's account shall be deposited to the TNC partner within seven business days of such deactivation, subject to exceptions for misuse of the transportation network company's digital platform, provided such exceptions are clearly stated in the transportation network company's deactivation process; (v) describe procedures and eligibility criteria for the reconsideration of a deactivation decision and the process by which a TNC partner may request a deactivation appeal with the transportation network company, if any; (vi) provide the ability for a TNC partner to communicate with a representative of such transportation network company during the deactivation appeals and reactivation process; and (vii) provide that within 72 hours of a determination that the TNC partner did not violate the deactivation policy or that the TNC partner remedied any violation of the deactivation policy, the TNC partner's account shall be reactivated unless the TNC partner fails to meet another eligibility or legal requirement, in which event the TNC partner shall be immediately informed of all further action necessary for reactivation.
C. A transportation network company shall provide each TNC partner with a weekly summary via website, email, or the associated digital platform that includes the total fare collected from passengers, the total amount earned, and the percentage earned by such TNC partner that week. A transportation network company may include in the weekly summary any additional information the company considers appropriate and may combine amounts earned by a TNC partner for prearranged rides with other amounts earned on a transportation network company's digital platform by that TNC partner, including the amount earned from each category of service.
D. Within 24 hours following the completion of a ride, the transportation network company shall provide the TNC partner that completed such ride with an itemized receipt of such ride accessible on the application used to accept and complete rides. Such receipt shall include (i) the total amount paid by the passenger, (ii) all fees actually applied to the trip, (iii) the portion of the fare paid to the driver, and (iv) the tip amount, if any. Such receipt may only be updated to (a) account for a tip sent by the passenger through the application subsequent to the initial publishing of the receipt or (b) fix an error in the original receipt.