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Virginia Administrative Code
Title 20. Public Utilities And Telecommunications
Agency 5. State Corporation Commission
Chapter 428. Rules Governing Local Exchange Telecommunications Carrier Retail Service Quality
11/21/2024

20VAC5-428-30. Availability and retention of records.

A. A LEC shall provide to the commission or staff, upon request, all records, reports, and other information required to determine compliance with this chapter excluding reports relevant to 20VAC-5-428-90, which shall be provided pursuant to 20VAC5-428-90 A.

B. A LEC shall retain any routine business records relevant to this chapter for a minimum of two years.

C. A LEC shall retain customer billing records for a minimum of three years to permit the commission or staff to investigate and resolve billing complaints.

Statutory Authority

§§ 12.1-13, 56-35, 56-36, 56-234, 56-234.4, 56-246, and 56-479 of the Code of Virginia of the Code of Virginia.

Historical Notes

Derived from Virginia Register Volume 26, Issue 3, eff. November 1, 2009.

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