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Virginia Administrative Code
Title 20. Public Utilities And Telecommunications
Agency 5. State Corporation Commission
Chapter 428. Rules Governing Local Exchange Telecommunications Carrier Retail Service Quality
11/21/2024

20VAC5-428-80. Printed directories.

A. A LEC shall publish or cause to be published its customers' listing information in printed directories and shall distribute or cause to be distributed to its customers such directories at yearly intervals. The listing information of a LEC's customers shall be updated at least yearly, unless otherwise agreed to by the commission or staff.

B. A LEC responsible for publishing a directory shall make every reasonable effort to correct directory errors and to resolve directory disputes in a timely and efficient manner. A LEC responsible for directory publication may be required by the commission to postpone publication depending upon the nature and severity of a complaint. A LEC responsible for publishing a directory includes, but is not limited to, a LEC that publishes directories, causes directories to be published, or provides customer information for inclusion in directories.

Statutory Authority

§§ 12.1-13, 56-35, 56-36, 56-234, 56-234.4, 56-246, and 56-479 of the Code of Virginia of the Code of Virginia.

Historical Notes

Derived from Virginia Register Volume 26, Issue 3, eff. November 1, 2009.

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